Delivery & Shipping
Effective date: 8 November 2026
1. Delivery options
- SF Express home delivery: covers Hong Kong, including parts of the outlying islands (allow extra time).
- SF Station pickup: choose at checkout, provide the station name and station code; an SMS will notify you on arrival.
- SF Locker pickup: provide the locker code; a pickup code is sent by SMS.
- For convenience-store pickup (7-Eleven / OK), add the store code in the order notes and our team will confirm.
2. Shipping fees
- Free shipping on retail orders with merchandise value of HK$299 or above;
- Orders below HK$299: shipping fee HK$30;
- You may alternatively choose SF freight collect (paid to SF on delivery at SF's standard rates);
- Points cannot be used to offset shipping — points apply to merchandise only;
- The free-shipping threshold is measured on merchandise value before points redemption, after coupons.
3. Dispatch time
- In-stock items: dispatched within 1–2 business days after payment;
- Pre-order / custom items: per the dispatch date shown on the product page;
- No dispatch on Saturdays, Sundays and public holidays.
4. Tracking
The SF waybill number appears on your order page after dispatch and can be tracked on the SF website or app. Contact us if there is no update within 3 business days.
5. Changing the address
Before dispatch you may update the delivery address under "My Orders → Order Details". After dispatch the address cannot be changed — please contact SF Express directly to redirect, or agree with the courier on delivery. Neither the platform nor the seller changes addresses on your behalf.
6. Refused or undeliverable parcels
If a parcel is returned because of an incomplete address, no recipient or failure to collect, the buyer bears the cost of re-delivery; for refunds, the return shipping incurred will be deducted.
7. Severe weather
During Typhoon Signal No. 8 or above and Black Rainstorm warnings, SF deliveries may be suspended; dispatch and delivery will resume as soon as conditions allow.
8. Shipping enquiries
Contact support@vehuan.com within 7 days of ordering with your order number.