Domande frequenti sull'ingrosso
Dubbi comuni su membro grossista, prezzi, quantità minima d'ordine e logistica.
Can I modify the address?
Dear, you can change the address before shipping, but you cannot change it after shipping.
Where do you ship?
We currently ship to all areas in Hong Kong. Free shipping for orders over HK$500.
What payment methods do you accept?
We currently accept PingPong cross-border payment and bank transfer. Credit card support coming soon.
What is your return policy?
You may request a return or exchange within 7 days of delivery. Items must be in original condition.
How to apply for wholesale?
Submit the application form on the Wholesale page. Tiered discounts are granted after approval.
How do I track my order?
Sign in to your account and go to My Orders to view live tracking.
Can I get an invoice?
Commercial invoices are available for wholesale orders. Please note it at checkout.
How do I use reward points?
Every HK$1 spent earns 1 point. 100 points can be redeemed for HK$1.
How can I contact customer service?
Use the live chat widget at the bottom right, or email support@vehuan.com.