Privacy Policy
Effective Date: 25 October 2026
Vehuan ("we", "us", "our") respects and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data, in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the "PDPO"). By using this website, you agree to the arrangements set out in this Policy.
1. Information We Collect
- Information you provide: name, contact number, email, delivery address and payment details submitted during account registration, ordering, payment and customer service;
- Information collected automatically: browsing history, IP address, device information and browsing behaviour collected through Cookies and similar technologies;
- Information from third parties: order and logistics information shared by authorised payment and logistics service providers with your consent.
2. Purposes of Collection and Use
- To process and deliver your orders, including payment, logistics and after-sales service;
- To manage your account and provide customer support;
- To improve our website, products and user experience;
- With your consent, to send you product, promotional and marketing communications (you may unsubscribe at any time);
- To comply with legal obligations, prevent fraud and ensure website security.
3. Disclosure of Information
We do not sell your personal data. We only disclose your information: to third-party service providers (payment, logistics, warehousing and technical support) to the extent necessary for them to perform their duties; when required by law or by lawful request of government authorities; and to protect our or others' rights, property or safety.
4. Cookies and Tracking Technologies
We use Cookies to remember your preferences, shopping cart contents and to analyse website traffic. You can manage or delete Cookies through your browser settings; however, some features may not function properly.
5. Cross-border Data Transfer
For business operations and order fulfilment, your personal data may be transferred to and stored in regions outside the Hong Kong Special Administrative Region. We will ensure such transfers comply with the PDPO and take reasonable measures to protect your data.
6. Data Security and Retention
We adopt appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. We retain your personal data only for as long as necessary to achieve the above purposes, after which it will be securely deleted or anonymised.
7. Your Rights
Under the PDPO, you have the right to: access and obtain a copy of your personal data held by us; request correction of inaccurate data; and (where applicable) request deletion or cessation of use of your personal data. To exercise these rights, please contact us using the details below, and we will handle your request within the statutory period.
8. Minors
This website is not intended for persons under the age of 18. If we become aware that we have collected personal data of a minor, we will delete such data where reasonably possible.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect on the date of publication. You should review this page periodically to stay informed.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact our Privacy Officer:
Vehuan · Email: privacy@vehuan.com
11. PDPO compliance details
The following arrangements supplement this policy under the Personal Data (Privacy) Ordinance (Cap. 486):
- Purpose and necessity: name, phone and address are required to fulfil and deliver your order — without them we cannot deliver. Email is used for order notices and, with your consent, marketing. Card data is handled by licensed payment providers; we do not store full card numbers.
- Retention: order and transaction records are kept for 7 years (tax and accounting); account data is deleted or anonymised within 90 days of closure; marketing consent records are kept for 3 years after withdrawal; server logs for 180 days.
- Direct marketing: we send marketing only with your consent (or absence of objection), and every marketing message includes a free opt-out. You may also email privacy@vehuan.com at any time.
- Access and correction: email privacy@vehuan.com; we respond within 40 days. A reasonable fee may be charged for an access request and will be notified in advance.
- Objection: you may ask us to stop using your data for marketing; processing necessary to fulfil an order cannot be refused.
- Cross-border transfer: data may be transferred to servers or providers outside Hong Kong (payment, logistics, cloud); contractual and security measures ensure compliance with the PDPO.
- Cookies: you can block or delete cookies in your browser; blocking essential cookies may break the cart and sign-in.
- Complaints: you may complain to the Office of the Privacy Commissioner for Personal Data (2827 2827, pcpd.org.hk), or contact our privacy officer at privacy@vehuan.com first.